Support
Help for account access, Premium status, playback, billing, refunds, and cancellations.
Need help?
Email support@bingeslayer.com or use the feedback form.
Account or Premium access
If your Premium access does not appear after payment or approval, sign out, sign back in, then check your Account page.
Playback help
If a video does not load, refresh the page once and try again. If it still fails, note the title, episode or movie name, and what happened on screen.
Billing or cancellation
Binge Pass is $5 USD per month. Direct subscriptions renew monthly until cancelled. Billing is handled by the payment provider shown on your account, and cancelled subscriptions normally keep access until the paid period ends.
Refund handling is described in the Refund Policy. Cancellation is described in the Cancellation Policy.
Contact
For account, access, playback, billing, refund, or cancellation help, email support@bingeslayer.com, use the member message page, or send a free viewer message.
We normally acknowledge support requests within two business days. Binge Slayer is an independent digital membership service.